AXELOS - ITIL 4 Create, Deliver and Support [2020, PDF, ENG]
Год издания: 2020
Автор: Axelos
Жанр или тематика: Бизнес, менеджмент, ИТ
Издательство: TSO
ISBN: 9780113316328
Серия: ITIL 4 Managing Professional
Язык: Английский
Формат: PDF
Качество: Отсканированные страницы
Интерактивное оглавление: Нет
Количество страниц: 164
Описание: This guide covers "core" service management activities and focuses on the integration of different value streams and activities to create, deliver and support IT–enabled products and services whilst also covering supporting practices, methods, and tools.
ITIL 4 Managing Professional: Create, Deliver and Support will:
enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market
cover service performance and will give practitioners an understanding of service quality and improvement methods
act as a reference guide that practitioners can use in their work, further studies and professional development.
Оглавление
1 Introduction
2 The evolution of professionalism in IT and service management
2.1 Organizations, people, and culture
2.2 Building effective teams
2.3 Developing team culture
2.4 Summary
3 Using information and technology to create, deliver, and support services
3.1 Integration and data sharing
3.2 Reporting and advanced analytics
3.3 Collaboration and workflow
3.4 Robotic process automation
3.5 Artificial intelligence
3.6 Machine learning
3.7 Continuous integration, continuous delivery, and continuous deployment
3.8 The value of an effective information model
3.9 Automation of service management
3.10 Summary
4 Value streams to create, deliver, and support services
4.1 ITIL service value streams
4.2 Model value streams for creation, delivery, and support
4.3 Using value streams to define a minimum viable practice
4.4 Summary
5 Prioritizing work and managing suppliers
5.1 Why do we need to prioritize work?
5.2 Commercial and sourcing considerations
5.3 Summary
6 Conclusion
Доп. информация: Сканил сколько хватило времени. Есть вариант 400dpi, кому нужен. В целом контент виден хорошо.
