AXELOS - ITIL 4 High-velocity IT [2020, PDF, ENG]
Год издания: 2020
Автор: Axelos
Жанр или тематика: Бизнес, менеджмент, ИТ
Издательство: TSO
ISBN: 9780113316403
Серия: ITIL 4 Managing Professional
Язык: Английский
Формат: PDF
Качество: Отсканированные страницы
Интерактивное оглавление: Нет
Количество страниц: 192
Описание:
High-velocity IT forms one publication in the essential supporting guidance for the Managing Professional certification pathway within ITIL4.
This guide explores the ways in which digital organizations and digital operating models function in high velocity environments.
ITIL 4 Managing Professional: High-velocity IT will:
help practitioners to operate in a similar way to successful digitally native organizations
cover the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation and Automatic testing, focusing on rapid delivery of products and services for maximum value
act as a reference guide that practitioners can use in their work, further studies and professional development.
ITIL Managing Professional: High-velocity IT will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to ITIL Managing professional, and those who are working in digital transformation projects working within, or towards high velocity environments.
Оглавление
Contents
List of figures iv
List of tables vi
Foreword vii
Preface viii
About the ITIL 4 publications ix
About the ITIL story x
ITIL Foundation recap xii
Introduction 1
Audience and scope 2
Background and context 2
Key concepts of high-velocity IT 5
High-velocity IT 6
Digital technology 7
Digital organizations 11
Digital transformation 12
High-velocity IT objectives and key characteristics 16
Adopting the ITIL service value system to enable high-velocity IT 23
Summary 41
High-velocity IT culture 43
Key behaviour patterns 44
Models and concepts of HVIT culture 46
ITIL guiding principles 73
Summary 76
High-velocity techniques 77
Techniques for valuable investments 78
Techniques for fast development 88
Techniques for resilient operations 108
Techniques for co-created value 127
Techniques for assured conformance 130
Summary 138
Conclusion 139
End note: The ITIL story 141
Further research 143
Glossary 147
Acknowledgements 159
Index 167
